Free shipping applies to bath lifts, batteries, and wheelchair lifts delivered anywhere in the lower 48 states. Products such as stair lifts, dumbwaiters, vertical platform lifts, walk in tubs, and some lift chairs have additional freight charges. Products can be delivered to Hawaii, Alaska, and internationally with additional charges for freight. All products will be drop shipped directly to you. Delivery time will depend on your location and which item you select. An elevator must be available for second story or higher deliveries.
What is a "Quick Ship Product"? Items labeled "Quick Ship Product" are shipped within 3 business days, Monday through Friday, from receipt of a complete order. Look for this label when time is of the essence.
Stair Lifts: New stair lifts ship in 3-5 business days. Factory Reconditioned units ship in 10 business days.
HD units ship in 10 business days. Used Stair lift availability depends on current inventory and they typically take 10 business days to recondition and ship. Call for more info on used stairlift availability. All units ship via UPS or Fed Ex ground.
Vehicle Wheelchair Lifts: Most are in stock and will ship in 3 business days from a variety of warehouses. They generally ship by Fed Ex or UPS.
Dumbwaiters: Build time is 15-20 days. All units are shipped via common carrier (truck) from the KC factory.
Vertical Platform Lifts: Residential lifts in 52" and 72" heights ship in 3-4 days via common carrier. Lifts over 72", Portable lifts, and Commercial lifts require 2-6 weeks to build depending on the time of year and options selected. They also ship via common carrier. Freight costs are extra and depend on the height of the unit and the delivery options selected.
Walk In Tubs: Sanctuary Walk In Tubs take 7-14 business days for delivery.
Lift Chairs: Most Lift Chairs are Quick Ship and inside delivery is available to first floor delivery locations only, to the residence's first threshold and no farther, barring physical obstacles.
Cartons that do not fit through the residence doorway will generally be delivered to a garage or similar dry area. However, we cannot guarantee that commercial LTL carriers will perform the requested service, as all commercial LTL carriers operate based on their specific carrier's tariff rules and liability policies.
We cannot force the carrier to deliver the freight to the 2nd floor or higher. For this service, you will need to arrange for White Glove or Platinum delivery service by speaking to one of our sales representatives.
If you would also like someone to set up your product, this service is available. However, you will need to set up an appointment for the technician to show up at your residence after the product has already been delivered. The technician cannot carry the product into your home.