Due to the differences in our products, there are different return policies associated with each one. The policy for each product line is listed below.
AmeriGlide Stair Lifts
AmeriGlide Stair lifts are custom made products. The track is cut to the length of your stairs. As this is a custom made product, cut to your specifications, it is non-returnable. Once the track has been cut, your order becomes non-refundable.
There are no returns on stair lifts. No exceptions.
Cancellation:
If your track has not been cut, you can cancel for a fee of $250.00.
Refused Shipment Policy:
If a stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $500 fee to cover handling and freight charges.
Wheelchair Lifts
If you are not happy with your lift for any reason and it has not been installed, simply return it within 10 days of receipt. Freight charges plus a 20% restocking fee apply to all wheelchair lift returns. Wheelchair lifts that have been installed on a vehicle cannot be returned.
Call us for a return authorization number between 9:00 am and 5:30 pm EST Monday through Friday. We will send you a return request form for you to sign and return. A return authorization number will then be issued. The Return Authorization number must be on the outside of the box.
Returned lifts must be in new condition, with original packaging, instructions, and warranty material. Again, wheelchair lifts that have been installed cannot be returned.
Refunds
Your refund will be processed after the item has been inspected. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.
Cancellation:
If the lift has not shipped, you can cancel for a fee of $50.00.
Vertical Platform Lifts
Vertical lifts are custom made for each order and are non returnable. No exceptions.
Cancellation:
If your vertical lift has not been shipped, you can cancel for a fee of 25% (twenty five percent).
Dumbwaiters
Dumbwaiters are custom made for each order and are non returnable. No exceptions.
Cancellation:
If your dumbwaiter has not been shipped, you can cancel for a fee of 10% (ten percent).
Bath Lifts, Walk-In Bathtubs
Bath Lifts and Walk-In Bathtubs are non-returnable because of the sanitation issues involved. No exceptions.
Cancellation:
If your walk-in bathtub has not been shipped, you can cancel for a fee of 10% (ten percent).
